Terms and Conditions

Backorders & Cancellations

If you would like to cancel an order that you placed, we will try to accommodate your request. However if the order has already been sent to the warehouse for shipping it may not be cancellable.  Orders are typically sent to the warehouse every day by 12:00 PM.

30 Day Return Policy

You may return any purchase for any reason within 30 days from the receiving date and get a full refund minus original shipping costs if any were charged.  All returned products must be in their original packaging and unaltered in any way.  Returned items not in original packaging will be subject to a 20% restocking fee.

You must receive a return authorization number in order to return.  You can get an RMA # by any of the following ways:  calling 1-888-810-1003, emailing support@donnasharp.com or logging into your account online and requesting a return authorization number from the order history.  The return authorization number must be placed on the outside of the box as well as on the return form.  All returns without a return authorization number on the return label will be rejected and returned to the shipping party.

Shipping & Delivery 

All Donna Sharp orders are shipped out within 24 hours of the order being placed (Monday-Friday, excluding National holidays).  This does not include the weekends or during busy times such as the holidays and shut downs for inventory.  When free shipping is offered it only applies to shipping destinations within the continental United States.  The carrier and shipment method is determined by Donna Sharp, Inc.  Shipments do not require a signature at delivery unless specifically asked for.  All orders are shipped by UPS or by USPS (if going to a PO Box or shipping internationally).  International orders may be shipped by a different carrier.  Additional shipping and handling charges may apply.

Shipping rates are as follows:

-UPS Standard Shipping - Ships anywhere within the continental US to a physical address.  The cost is based on the weight of the order and the shipping destination.

-USPS Shipping - Ships anywhere within the US to a PO Box.  Also used for shipments going to Alaska and Hawaii.  The cost is based on the weight of the order and the shipping destination.

-UPS 2nd Day - Ships anywhere within the continental US to a physical address.  Is delivered within two business days by the close of business on the second day.  .  The cost is based on the weight of the order and the shipping destination.

-USPS International - Ships anywhere in the world outside of the US.  General delivery takes around ten to 14 business days to receive.  We cannot answer any questions about duties or taxes for other countries.  .  The cost is based on the weight of the order and the shipping destination.  Additional shipping and handling charges may apply.